Refund & Returns Policy

Thank you for shopping at SwimMaster Pty Ltd. We are committed to ensuring your satisfaction with our products and services.

Please review the terms below regarding returns, exchanges, and refunds:

Returns Window: Returns are accepted only within 7 days of receiving your order.
Condition: Items must be in their original condition with undamaged packaging, tags attached, and include the original, valid tax invoice.
Non-Returnable Items: Personalized items, custom printed silicone caps including but not limited to parkas, and towel gowns, are non-returnable.

Please ensure you are ordering the correct size & style of racer / goggles as there are no returns on these products.

Handling Fee: A 10% handling fee applies to all returned items.
Customer Shipping Costs: The customer is responsible for return shipping costs.
Faulty Items: Returns due to faults are eligible for an exchange or refund only if:
- The item was used according to the intended purpose and product instructions.
- A technical assessment by a specialist confirms the fault.
- SwimMaster Pty Ltd reserves the right to repair, replace, or refund the product as deemed appropriate.
Repairs: If a repair is necessary, the customer will be quoted upfront for any courier costs & the repair.

Items must be returned in a hygienic condition for repair services.

Standard Courier: Delivery is estimated between 2 to 3 business days (Monday to Friday, excluding public holidays) to any address in South Africa.
Pudo Delivery: Delivery is estimated between 3 to 4 business days for delivery to main cities in South Africa.
Remote Locations: For outlying areas requiring third-party couriers, an additional 2 business days may be necessary. SwimMaster reserves the right to adjust delivery timelines, and methods, or cancel orders if delivery to a specific location proves unfeasible.
Address Changes: Once your order is confirmed, we cannot make changes to the delivery address.

Authorized Recipients: Please indicate authorized recipients in the “Notes” field when placing your order. A valid ID will be required upon delivery.
Security Seal: All parcels are sealed with tape. If this seal is broken, please:
- Inspect the parcel with the courier and photograph any damages or missing items on the waybill, co-signed by both parties.
- Alternatively, you may refuse delivery and note the reason on the waybill, co-signed by both parties.

SwimMaster Pty Ltd reserves the right to refuse service, cancel orders, and terminate accounts at its discretion.

For further inquiries, please reach out to our customer service team. Thank you for choosing SwimMaster!